When experiencing loading or playback issues with session videos on StudyMRCOG content, complete the following troubleshooting steps:
- Update OS to the maximum possible version in the device. Very old OS won’t be compatible.
- Use the recommended browsers – Desktop – Updated Chrome/Firefox. IOS – Updated Safari.
- Close and open your browser. Refresh the page where you experienced video issues.
- Clear your browser cache and refresh the page again.
- Disable any ad blockers used in your browser and restart the browser. Ad blockers may prevent videos from playing.
- Disable any extensions or plugins and test the video in your browser again. Certain extensions or plugins can contribute to video playback errors.
- Load the videos on another network.
If the issue persists Contact Us on +91 9072 900 800 or mail us on [email protected]